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Returns and Refunds

Refund policy

Introduction

Welcome to Fysac.com. This Returns and Refunds Policy outlines the terms and conditions for returning products and requesting refunds for purchases made on our website. By making a purchase, you agree to the terms stated in this policy.

Eligibility for Returns and Refunds

We accept returns and provide refunds under the following conditions:
  • The product is defective, damaged, or not as described.
  • The product has not been used, worn, or altered.
  • The request for a return is made within 15 days of receiving the product.
  • The product is accompanied by the original proof of purchase.
  • How to Initiate a Return

To initiate a return, please follow these steps:

Contact our customer support team at support@fysac.com. within 15 days of receiving the product. Provide your order number, details about the product, and the reason for the return. Our customer support team will provide you with instructions for returning the product.

Return Process

Once your return request is approved, please follow these guidelines:
      • Carefully package the product to prevent damage during transit.
      • Include the original proof of purchase (receipt, invoice, or order confirmation).
      • Ship the product to the address provided by our customer support team.
      • Please note that you are responsible for the cost of shipping the returned product unless the return is due to our error.

Inspection and Refund

Upon receiving the returned product, we will inspect it to ensure that it meets the eligibility criteria. If the return is approved:

      • We will process a refund to the original payment method used for the purchase.
      • Refunds may take 10-15 business days to appear in your account, depending on your bank or payment provider.
      • Please note that shipping costs are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product for a different item, please follow the return process outlined above and place a new order for the desired item.

Contact Us

If you have any questions or concerns about our Returns and Refunds Policy, please contact us at support@fysac.com.

Please retain a copy of this Returns and Refunds Policy for your reference.

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