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FAQ's

How do I place an order?

To place an order, simply browse our products, select the item(s) you wish to purchase, and add them to your cart. Follow the checkout process to provide your shipping information and payment details. Once your order is confirmed, you'll receive an email notification.

What payment methods do you accept?

We accept [list of accepted payment methods], including credit/debit cards, PayPal, and more. During checkout, you'll be able to choose your preferred payment option.

What are your shipping options and rates?

We offer various shipping options and rates based on factors such as destination, shipping method, and product weight. Shipping rates will be calculated and displayed during the checkout process.

How long will it take for my order to arrive?

Shipping times vary based on factors like product availability, supplier location, and destination. Estimated shipping times for each product are displayed on the product page. Please note that these are estimates and may change.

Can I track my order?

Yes, once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment's status.

Do you offer international shipping?

No, we don’t offer international shipping for now.

What is your return and refund policy?

Our return and refund policy can be found in detail on our Returns and Refunds Policy page. We accept returns for certain reasons, such as defective or damaged products. Please review the policy for more information.

Do you offer customer support?

Yes, we have a dedicated customer support team ready to assist you. You can reach us at support@fysac.com with any questions or concerns.

What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer support team within 15 days of receiving the item. We will guide you through the return and replacement process.

How do I unsubscribe from your newsletters and marketing emails?

You can unsubscribe from our newsletters and marketing emails by clicking the "unsubscribe" link at the bottom of the email. Alternatively, you can update your email preferences in your account settings.

How do I create an account?

Click on the "Sign Up" or "Create Account" link on our website and follow the prompts to provide the required information. You'll receive a confirmation email once your account is set up.

Can I change or cancel my order after it's been placed?

Changes or cancellations to your order may be possible if the request is made within 6 hours of placing the order. Contact our customer support team as soon as possible to inquire about making changes.

We hope these FAQs have addressed your questions. If you need further assistance, please don't hesitate to contact us at support@fysac.com..

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Men's Top Size Chart(Size in:cm)
Size
US
UK
Length
Shoulder
Bust
Sleeve Length
S
36
36
64
38
100
21
M
38
38
74
44
108
64
L
40
40
76
46
112
65
XL
42
42
78
48
116
66
2XL
44
44
80
50
120
67
3XL
46
46
82
52
124
68
Men's Bottom Size Chart(Size in:cm)
Size
Pants length
Waist
Hip
S
100
69
102
M
102
72
106
L
104
75
110
XL
106
78
114
2XL
108
81
118
3XL
110
84
122
4XL
112
87
126
Women's Top Size Chart(Size in:cm)
Size
US
UK
Length
Bust
Shoulder
S
4
6
49
96
38
M
6
8
50
100
39
L
8
10
52
106
41
XL
10
12
53
112
42
Women's Bottom Size Chart(Size in:cm)
Size
Pants length
Waist
Hip
XS
107
68
94
S
108
72
98
M
109
76
102
L
111
82
108

Refund policy

Introduction

Welcome to Fysac.com. This Returns and Refunds Policy outlines the terms and conditions for returning products and requesting refunds for purchases made on our website. By making a purchase, you agree to the terms stated in this policy.

Eligibility for Returns and Refunds

We accept returns and provide refunds under the following conditions:
  • The product is defective, damaged, or not as described.
  • The product has not been used, worn, or altered.
  • The request for a return is made within 15 days of receiving the product.
  • The product is accompanied by the original proof of purchase.
  • How to Initiate a Return

To initiate a return, please follow these steps:

Contact our customer support team at support@fysac.com. within 15 days of receiving the product. Provide your order number, details about the product, and the reason for the return. Our customer support team will provide you with instructions for returning the product.

Return Process

Once your return request is approved, please follow these guidelines:
      • Carefully package the product to prevent damage during transit.
      • Include the original proof of purchase (receipt, invoice, or order confirmation).
      • Ship the product to the address provided by our customer support team.
      • Please note that you are responsible for the cost of shipping the returned product unless the return is due to our error.

Inspection and Refund

Upon receiving the returned product, we will inspect it to ensure that it meets the eligibility criteria. If the return is approved:

      • We will process a refund to the original payment method used for the purchase.
      • Refunds may take 10-15 business days to appear in your account, depending on your bank or payment provider.
      • Please note that shipping costs are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product for a different item, please follow the return process outlined above and place a new order for the desired item.

Contact Us

If you have any questions or concerns about our Returns and Refunds Policy, please contact us at support@fysac.com.

Please retain a copy of this Returns and Refunds Policy for your reference.

Get In Touch

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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